current service restrictions

(updated 12-01-2022)

With the current COVID Omicron variant causing widespread infection and isolation requirements across the community please note that some of our services may be affected. During this time of uncertainty and changing levels of restrictions we will endeavour to keep our customers up to date with the latest changes and how they affect services. When major changes happen, we will send messages directly to customer’s mobile phones or email as soon as we know how the changes will affect our services. Thank you for your understanding.

Currently the following rules apply to us all:

  • Masks must be worn by staff when supporting customers, except in special circumstances
  • Customers aged 8 years and older need to wear a mask except where an exemption applies
  • Visitors need to check in to our sites via the QR code
  • Physical distancing is required where possible
  • If you have any cold symptoms please get tested and do not attend appointments or group programs
  • If you are a close contact of a positive COVID case please get tested and do not attend appointments or group programs

We care deeply about the health and wellbeing of our staff, customers, their families and carers. As such, we have strong processes in place to be able to respond to a short-notice shutdown, while safely maintaining as many services for customers as we are able to. Different program areas will be impacted in different ways during this time and we will do our best to communicate these changes when they arise.

Therapy and Education Supports:
Face to face services have resumed in all areas in compliance with COVIDSafe procedures.  If you need to make an appointment or reschedule an appointment please contact your therapist or key worker to help make arrangements. If you need to reschedule or cancel due to COVID isolation requirements, please consider changing to a teletherapy appointment.

Active Living Options Programs – Pennyweight, Bonshaw and Golden Point:
Services are all currently running and usual program hours will operate. Please check with us if you are unsure about attending.

Financial Plan Management:
FPM will continue services via email and phone.

Support Coordination:
Face to face appointments have resumed in Ballarat and Melton.  Services can also continue to be provided via phone, teletherapy and email if preferred. Please contact your Support Coordinator if an appointment needs to be changed for any reason.

Kindergarten Inclusion:
There is no change to the Kindergarten Inclusion/Additional Assistant program.

General enquiries:
Our administrative and finance team are working both on and off site and can be contacted on 5329 1300 – please be patient as it may take us a little longer to return your calls in current circumstances.

We know these are challenging times and can affect us all differently. We are here to support you where we can and if you have any queries or feedback, please don’t hesitate to contact us on 5329 1300 or


message from the board & ceo supporting COVID-19 vaccination

pinarc vaccination position statement


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